Refund Policy of HarborGladePlain

Last updated: March 1, 2023.

Thank you for ordering at HarborGladePlain, located at Basil Street, London, SW3 1AJ, United Kingdom. If you are not entirely satisfied with your purchase, we're here to help. You can find all the details about our refund policy on this page.

Returns

You have 30 minutes to return an item from the time you received it, considering our products are perishable. To be eligible for a return, your item must be unused and in the same condition that you received it.

Please keep the receipt or proof of purchase. In case of delivered items, please contact us immediately if you receive a product that is damaged or incorrect.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-£refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at +44 20 7235 5250 or through our website at harborgladeplain.sbs.

Order Cancellations

Orders placed with HarborGladePlain can be cancelled within 10 minutes after placing the order, as our items are made to order and we strive to start preparation as soon as possible to ensure timely delivery. If you wish to cancel your order, please reach out to us immediately via our provided contact information.

Errors and Incorrect Orders

If there is an error with your order, or if you receive an incorrect item, please contact us as soon as possible so we can correct the issue. We will provide a full refund or replace your item free of charge in these circumstances. In the event that you are dissatisfied with the quality of the food or beverage (non-alcoholic drinks only), please let us know. We value your feedback and will work with you to address your concerns, which sometimes may include a full or partial refund, depending on the situation.

Local Laws and Regulations

Please note that our refund policy is subject to local laws and regulations. It may be adjusted as needed to ensure compliance with local regulations within London, United Kingdom.

Amendments to the Refund Policy

HarborGladePlain reserves the right to amend this refund policy at any time. We recommend that our customers regularly check this page for any updates to stay informed about how we are helping to protect your purchases. Your continued use of the website, harborgladeplain.sbs, after such modifications will constitute your acknowledgment of the modified policy and your agreement to abide and be bound by the policy.

If you are not satisfied with any aspect of your order, please reach out to us and we will do our best to resolve any issues, ensuring your satisfaction with your experience at HarborGladePlain. Your support means everything to us.